Friday, March 20, 2015

Starbucks Conversations?

By Ronald Gross
Founder
Conversations New York

A barista at the Spring Street Starbucks  in lower Manhattan yesterday afternoon  slapped a sticker on my cup that read: RACE TOGETHER. 

He was following the suggestion of Starbucks president Howard Shultz, who had announced the nation-wide campaign earlier in the week.  Starbucks  wants staff and customers at its  7,000 shops across to U.S. to invite in-store conversations about "issues of race, prejudice, and lack of economic opportunity."

As I settled into a corner sofa, I asked the woman next to me: "What do you think about talking about these issues in Starbucks?" 

"Not my cup of tea, frankly," she replied with lower Manhattan coolness.   "I come here to calm down, or to take out.   Wrong time, wrong place."

But the couple who sat down on the other side of me was interested.  "It's naive, sure -- but it's a start," said Larry, a software developer.   And his co-worker, Russell, added: "We've talked about this at our shop, but it's actually easier with people with whom you don't have a lot of baggage.  We've had some good talks with other customers, and with one of the baristas."

The three of  us talked  for 15 minutes.  It was the longest conversation I'd had with African Americans in over a month.

I spent the rest of the afternoon and evening stopping into 7 more Starbucks stores  in a variety of neighborhoods in Manhattan, getting as far uptown as the one on 168th Street and Broadway.   (That's 6 more stores than were visited by Times reporter Sydney Ember for the  article  on 3/19, p. B1.)

Total results: 6 illuminating conversations, 2 brush-offs.   At two of the stores, the people involved were talking seriously about continuing the discussion beyond this encounter.

This Starbucks campaign is taking its lumps in the blogosphere, where it's being accused of everything from grandiosity and condescension, to manipulation and hypocrisy; some of the points -- about Starbucks sourcing, corporate staffing, and HR policies -- are telling. 

But from my totally unscientific sampling of 0.1 percent of Starbucks stores nationwide,  I'm giving two cheers for this experiment in civic discourse.   Time was when coffee houses were hotbeds of citizen-to-citizen conversations about issues that mattered -- such as in 18th century Britain and America, where they made governments quake.   It's heartening  to get even this slight  whiff of that amidst the white foam.

Monday, March 16, 2015

Bringing Innovation to Nursing Education

Nexus Hospital Room
by Clementine Tousey
As the place where the College of Nursing and Public Health faculty’s decades of experience combine with state-of-the-art facilities to train the nursing leaders of tomorrow, the Nexus Building and Welcome Center will bring innovation to nursing education.
Starting in Fall 2015, when the new building will be open, the ultramodern simulation labs and exam room will feature closed-circuit TV so professors can observe student performance. These facilities will increase the quality of Adelphi nursing students’ education and give  them better preparation as they enter the workforce, according to three faculty members who are among the most frequent users of the current sim labs—Maryann Forbes, Ph.D. ’99, associate professor and chair of the College’s Department of Adult Health; Deborah Ambrosio-Mawhirter ’81, M.S. ’95, Ed.D., assistant professor and chair of the Department of Nursing Foundations; and Terry Mascitti, clinical assistant professor and faculty member teaching nurse practitioner students.
Dr. Forbes said that high-fidelity simulations (the ones now utilized in Alumnae Hall) enable a high-tech patient mannequin to model patient-care situations. These have proven to be effective in increasing student confidence, while providing a safe environment for students to practice and improve critical nursing skills, she said. Students, for example, can practice delivering medication, administering IVs, taking blood pressure and inserting catheters on the SimMan, she explained.
In addition to the sim labs, the new facilities will include examination rooms for “standardized patients,” trained actors who will mimic a health condition by portraying a set of symptoms. (The actors are actual people who will come in, possibly from theperforming arts program at Adelphi, but nothing is confirmed yet, Dr. Forbes said.) Thus, Dr. Forbes said, the new labs and exam rooms will give students hands-on practice treating patients and communicating with other healthcare professionals in a realistic patient-care environment.
The Nexus facilities represent a quantum leap from the three simulation labs now available in Alumnae Hall. There will be a whole suite in Nexus, resembling that of a hospital unit. Dr. Ambrosio-Mawhirter said these new facilities will foster active learning, allowing students to bridge theory with practice and gain confidence as novice nurses. The new technology will allow faculty to move beyond the traditional classroom instruction to a state-of-the-art nursing education, she added.
Mascitti agreed that the new facilities will be a tremendous asset to both undergraduates and graduates because students will now have the ability to use more simulation. She maintained that simulation is the wave of the future and that it’s key in the absence of live patients. It allows nursing students to perform various exams and develop treatment plans in a supervised environment. She believes that Nexus signifies Adelphi’s investment in future nurses and nurse practitioners.

Monday, March 9, 2015

It's On Us

Adelphi University joined the national movement to stop sexual assault. 

Monday, March 2, 2015

The Future Looks Bright for Social Work with Older Adults

friendship circle
Taylor Herbert, M.S.W. ’07, with one of her clients at the Sid Jacobson Jewish Community Center.
by Ela Schwartz
Taylor Herbert, M.S.W. ’07, LMSW, always knew she wanted to help people. She just wasn’t sure what population she wanted to serve as a social worker.
Intrigued by the growing need for social workers to help older adults, Ms. Herbert decided, in her final year of graduate school, to participate in a new program at the Adelphi University School of Social Work: the Hartford Partnership Program for Aging Education (HPPAE).
After her field placements, including one at the Sid Jacobson Jewish Community Center (SJJCC), she knew she’d found her niche. The SJJCC hired her right after graduation, and today she is the director of specialized senior services. Her role is to direct programs for seniors who are frail and/or at various stages of memory impairment, as well as a one-of-a-kind program for clients in their 30s through 50s with young-onset dementia. The SJJCC has also hired two Adelphi graduates straight out of HPPAE. 
Philip Rozario, Ph.D, director of the Adelphi University School of Social Work Ph.D. programand an expert on gerontological social work, pointed out that “There is a serious shortage of trained professionals to deal with a growing aging population. At Adelphi, graduate students can lead the way in this expanding field.”
According to government statistics, employment of healthcare social workers, which includes those working with the geriatric population, is projected to grow 27 percent from 2012 to 2022—much faster than the average for all occupations, due to the aging of the baby boomers. Adults aged 90 and above are the fastest-growing demographic—nearly tripling over the past three decades and projected to more than quadruple over the next 40 years.
Dr. Rozario explained that any social work specialization has an elderly component. Older adults contend with addictions, AIDS and mental illness. They may have custody of a child through the foster care system, or be veterans, as Amanda Cruz ’13, M.S.W. ’14, experienced.
Ms. Cruz originally thought her social work calling was working with children. She decided to participate in HPPAE to “diversify my résumé,” as she put it. Her field placement was in the lock-down unit of a nursing home for veterans ages 60–95 contending with post-traumatic stress disorder (PTSD) and other mental illnesses and behavioral problems. She oversaw a caseload of “eight different people—‘different’ being the key word,” as she put it.
And she said she’s thoroughly enjoyed the experience, enough to decide to change her career choice to geriatric social work.
She praises the instruction she received in HPPAE about the aging process, legal matters such as wills, power of attorney and advance directives, and her continuing education classes, admitting, “All my classes were so meaningful and practical in my internship.”
Part of her internship included a needs-assessment project she completed with a fellow intern on conflict resolution among the veteran residents. The result was the formation of a group in which members learn social skills, a group that has continued even after Ms. Cruz’s internship ended.
For the future, “I’m going to stick with the geriatric population,” she said. “I enjoy being there for them, learning their histories, how life was different then from now, what they’ve seen and what they need to put to rest.”
Ms. Herbert has no regrets about her choice to work with older adults. “I can’t believe I get paid to do this,” she said. “I love seeing seniors, who were unhappy when they got off the bus, go home with huge smiles on their faces. HPPAE was a fabulous opportunity. It got me where I am today. I would absolutely—100 times over—do it again.”
Amanda Cruz group
In 2013, Amanda Cruz ’13, M.S.W. ’14 (far right), and fellow Adelphi students participated in a Youth Service Opportunities project in Washington, D.C., where they worked with this senior citizen through the Age-in-Place, Seabury Resources for Aging program.

Monday, February 23, 2015

Center of Excellence

by James Forkan
The National League for Nursing (NLN) officially recognized Adelphi University and the College of Nursing and Public Health as a Center of Excellence for 2014–2018 at a September 19 banquet during the NLN’s Education Summit in Phoenix, Arizona.
Although none of the honorees made remarks at the event, statements were read for each of the newest Centers of Excellence. The College’s statement cited “a focus on advancing the science of nursing education. The outcomes of the research undertaken by the faculty have influenced maintaining excellence in our three levels of education programs. The faculty engage students in their research and projects and have widely disseminated their findings in their peer-reviewed journals and conference presentations. Adelphi’s [College of Nursing and Public Health] plans to continue a focus on advancing nursing education science through more collaborative research with their clinical partners and interprofessional colleagues.”
Dean Patrick Coonan, Ed.D., R.N., NEA-BC, FACHE, called the designation “exciting news” in late August, when Beverly Malone, Ph.D., R.N., FAAN, chief executive officer of the Washington, D.C.-based NLN, announced that the league had singled out Adelphi “for creating environments that advance the science of nursing education.”
The NLN also considers Adelphi and five other Centers of Excellence institutions to be “role models whose faculty, deans and researchers are available to share expertise, insight, knowledge and experience to lift the entire nursing community to a higher level of achievement,” Dr. Malone said.
Dr. Coonan praised “our faculty, who have continued to contribute to advancing the science of nursing education through publications, presentations and supporting our students in their research and projects.” 
In addition, he cited Jane White, Ph.D., the College’s associate dean for research, for sprearheading the Center of Excellence application process over the last year. “Her committee members helped compile documents necessary for the application, which were many….We are indebted to them,” he said.
Dr. White’s committee members were Patricia Donohue-Porter, Ph.D., Maryann Forbes, Ph.D., Andrea McCrink, Ed.D., Deborah Murphy, M.S., and Janet Raman, Ed.D.
The COE honor is the latest news in an eventful period for the College that began in Spring 2013. The 70th anniversary of the former School of Nursing segued into Adelphi changing the name and mission of its nursing school. Renamed the College of Nursing and Public Health, it has expanded into such programs as the Master of Public Health and the M.S. in Nutrition. In addition, Adelphi began construction of the 100,000-square-foot Nexus Building and Welcome Center, which will serve, as of Fall 2015, in part as the College’s new home, with ultramodern simulation labs and more.
During the years in which these institutions carry the Center of Excellence designation, their faculty and administrators serve as advisers and sounding boards to others who intend to seek its status, Dr. Malone said.
The six newest additions bring to 35 the number of Center of Excellence designees chosen by the NLN Board of Governors since 2004—31 higher education institutions and the rest healthcare organizations.
All told, the NLN has 40,000 individual and 1,200 institutional members.

Monday, February 16, 2015

Maintaining Leaders: Adelphi Completes First High-Performance Leadership Program



by Jordan Chapman
caption tk
Catholic Health Services of Long Island employees participate in Adelphi’s High-Performance Leadership program.
Adelphi University’s newly launched intensive High-Performance Leadership (HPL) program, aimed to benefit middle- and senior-level managers throughout the entire system of Catholic Health Services of Long Island (CHS), certified 300 CHS leaders on December 10, 2014.
The course maintains and offers new techniques to sustain and enhance employee engagement and high-quality patient satisfaction and to devise solutions for myriad challenges facing the healthcare industry to positively impact business outcomes.
“One of the big issues in healthcare right now is patient satisfaction—that it’s no longer just enough to cure them,” said David Prottas, Ph.D., associate professor in the Robert B. Willumstad School of Business Department of ManagementAmerican Association of University Professors (AAUP) vice president for grievance and one of four Adelphi faculty members leading the HPL program.
“You get satisfied customers if your employees are fully engaged in their jobs,” Prottas said. The HPL program was brought in to sustain effective leadership in a health system of some 70,000 employees.
He explained that an employee’s engagement with his or her work comes down from their direct managers and leaders. When 25 percent of the healthcare leaders taking the course have 50 more people reporting directly to them, the impact is big.
“Most people are promoted to management because they’re really good at what they do,” Prottas said. “But very often they’re not given any training on how to be a manager.”
Course work didn’t involve lectures. Prottas described a setting consisting entirely of role-play and exercises, leadership assessments and feedback on management style. “It’s not telling them what to do, but helping them practice how to do it,” he said.
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Instructors of the High-Performance Leadership program include (from left): David Prottas, Ph.D, Carol Ann Cacciopoli, Mary Nummelin and Neil Halloran 
“It was enlightening, and I think it was self-fulfilling in that you get some time to reflect on things you’ve done for many years,” said Kathleen Engber, director for nursing education and clinical informatics at St. Francis Hospital. “It’s keeping them motivated and keeping the staff [motivated] so the patients get the best possible care. It’s all about the patients,” she said.
“We’ve been wanting to do management training for a while now,” said Tony Pellicano, senior vice president of human resources and chief HR officer for CHS. “We’ve had a very good experience with [Adelphi]. We thought it a good opportunity to take the relationship to the next level,” he continued, noting the special M.B.A. physician cohorts Adelphi currently offers to CHS doctors and managers.
“We know we can’t just do this once. We need to have an ongoing presence. We want to have follow-up educational sessions and see if we can grow this into something larger,” he said, noting aspirations to have the program merged into the special physician cohort M.B.A. program. “[That way] employees can go for an M.B.A. and, at the same time, get a leadership certificate from Catholic Health Services. …This is the first stage to getting that off the ground.”
The financial relationship and impact on providing better and more affordable care to patients is poised to change as Adelphi University continues to build its partnerships with hospitals to develop leaders and strengthen healthcare delivery overall. The HPL program is an extension of Adelphi’s growing commitment to improving the healthcare industry.

Monday, February 9, 2015

What Do You Know About Healthcare?

healthcare_infographic
*Data taken from the Bureau of Labor Statistics, Occupational Outlook Handbook. The date can be found online.
by Jordan Chapman
Students may not expect to see Basics of the U.S. Healthcare System (BUS 390) as an offered undergraduate course in the Robert B. Willumstad School of Business, but based off the numbers above, it’s safe to assume there is more to healthcare than just the healing. “The U.S. Bureau of Labor Statistics states that jobs in healthcare management will grow faster,” Ulrich Rosa,College of Nursing and Public Health lecturer, who’ll be teaching the course, said, “due to the enactment of the Affordable Care Act and the aging baby boomer population.”
The Spring 2015 coursework will include a broad overview of what the U.S. healthcare system is made up of and how it works, how it’s financed, how it’s integrating with technology, different professional options, the origins of the hospital, long-term care and mental health.
“Someone will be able to walk out of the class and say, ‘I have an understanding of how big this is,’” Rosa said. “They’ll get to know why it’s so difficult to understand. So many people are involved in it. It’s more than just hospitals. It’s the pharmaceutical industry…medical supplies, the insurance business.”
The bottom line is that, whether Adelphi students are working in the field or not, the country’s “healthcare [system] will have a direct impact on your professional, personal and family life,” said Brian Rothschild, assistant dean for the Willumstad School of Business. “Accountants, marketing specialists, financial analysis experts, human resources, lawyers, PR professionals and more. Any discipline, any profession can be found within the health system.”